FAQ

How quickly will my order ship? 

All of our products are handmade and placed in the mail within 5 business days after placing your order. We use USPS for all domestic orders.

Will I be notified once my order ships? 

Yes! You will receive an email with a tracking number for your package. Please allow 24 hours for your tracking number to be activated by the post office.

Do you ship internationally?

Yes we do.

Have another shipping question?

Feel free to read over our Shipping Policy and if you're unable to find the answer you can email us at contact@sarahslook.com

 

What happens if my jewelry breaks?  Will you fix it for me? 

Yes. We would be happy to fix an item if it breaks. Please send us an email contact@sarahslook.com before shipping it back and we will provide you with instructions. You will be responsible for any shipping costs and a $8 re-working fee

What is your refund policy?

Click here to see our refund policy.  

Returned items must be unused, and in original packaging.

Why does my jewelry not look exactly like the picture image on the website?

Original items may vary slightly from those in the pictures for various reasons: monitor resolution, coloring, and magnification to show detail.  Because each item is handmade and because we use authentic, unique stones each item is slightly different from the next.  Even within the same type, color and shape can vary moderately from stone to stone. Therefore, you will not get the exact item in picture, but it will be very similar.  Additionally, items appear larger in the images than in person.

What are your products made of?

Our jewelry is handmade in either solid gold, .925 sterling silver, gold-filled or gold plated. We aim to carry stylish and quality pieces that everyone can enjoy and wear on a daily basis.  We take pride in making pieces that can be worn daily.  Naturally, sterling silver and plated pieces will tarnish over time and require more care.

I'm an influencer, how can I work with you?

We love being introduced to new influencers and we're always working on exciting, new partnerships. Check out our affiliate program here for our bedazzled referral program.  If you're interested in working with us or have an awesome idea, we want to hear from you. Please reach out to us at contact@sarahslook.com